Training Overview - Session 1
Shop Owner Training – Class option 1
Time: 1:00pm – 1:55pm / Fort Worth Room 1
**Why Should You Work for Us? Retaining and Building a Team That Stays
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Identify the top reasons technicians choose and stay with a shop
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Create a compelling work environment and culture that fosters loyalty
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Improve your hiring process to attract high-quality candidates
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Implement effective retention strategies to reduce turnover
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Showcase your shop’s unique advantages to stand out in a limited talent pool
Training Overview - Session 2
Shop Owner Training – Class option 2
Time: 2:00pm – 2:55pm / Fort Worth Room 2
**The Four Cornerstones of Service Excellence
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Industry benchmarks: Learn how to measure success using industry standards
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Labor inventory management: Optimize labor efficiency for maximum productivity.
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Sales staff effectiveness: Empower your sales team to convert more customers.
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Technical team performance: Elevate your service technicians to deliver top-tier results.